RETURN AND REFUND POLICY
Time and reason for applying return policy
tianyihao.net we apply a return policy for products according to the following general regulations:

For products that are considered to be defective by the manufacturer, customers need to contact the ceramic factory within 3 days from the date stated on the purchase invoice.
For non-defective products that you want to exchange due to a change in usage needs, you need to contact the ceramic factory within 7 days from the date of purchase stated on the invoice.
If the product has an error during user use, you are not allowed to return the goods, but tianyihao.net only accepts repairs for customers with products that are broken, chipped, chipped, scratched, or not in the same condition, the original shape can be restored.
Return and refund policy
Product is defective due to manufacturer
Customers can exchange identical products, same product type, same color, same size, same quality. Customers make a 1 for 1 exchange without any other costs.

In case the selling factory no longer has identical products according to the above regulations, customers are allowed to exchange for another product. If there is a difference in price, the factory and the customer will refund or compensate for the difference, if any. Or customers who cannot choose another suitable product to replace can wait for the factory to make a new product for up to 14 days (depending on the complexity of the product).

If you want to return the product, you will receive a 100% refund of the invoice value.

Product is not defective
When you want to exchange for another product, the price of the product you want to exchange will be calculated on the website at the current time.

If the value of the product you want to exchange is greater than the value of the product you purchased, the customer must compensate you with additional money. Shipping fee is agreed upon by both parties.
If the value of the new product is less than the value of the purchased product, tianyihao.net store will refund the difference to the customer. Shipping fee is agreed upon by both parties.
If you want to return the product, we will only refund 80% of the product value at the price stated in the invoice.
Note: tianyihao.net does not return products that are no longer intact (broken, chipped, chipped, scratched ceramic enamel), and does not return products that do not retain 100% of their original shape. We can repair those products, depending on the actual condition and needs of the customer. And repair costs are entirely the customer’s responsibility. For any questions, please contact: +47 291 72 581 (8:00 to 22:00), tianyihao.net sincerely thank you!